Privacy Policy

Overview

At Tracy Trucking Inc. ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, and how we use, protect, and disclose it. It applies to our website at tracytruckinginc.com, to freight quote requests submitted through it, and to the email, phone, and text message (SMS) communications we have with you.

Information we collect

We collect information when you visit our site, fill out a form, request a quote, or otherwise contact us or use our services. This may include:

• Contact and business details: your name, company name, job title, email address, and mailing address.
• Shipment details: pickup and delivery locations, freight type, equipment needed, and any message you include with a quote request.
• Phone and SMS information: phone numbers you provide for communication, shipment updates, dispatch, or customer support, and your text messaging consent and opt-out choices.
• Technical data: browser type, IP address, device details, and operating system, collected automatically through standard website analytics and server logs.

We do not ask for payment details, government identifiers, or other sensitive personal information through this website.

How we use it

• To provide services: to prepare and send freight quotes and to deliver the transportation, freight, and logistics services you request.
• To communicate with you: to contact you about your shipment or request, and to send shipment and delivery updates, service updates, and responses to your inquiries by email, phone, or text message (text messages only with your consent).
• To improve customer service: the information you provide helps us respond to your requests and support needs more efficiently.
• To run our business: to keep records of quotes and shipments, operate and secure our website, and meet legal obligations.

We do not sell your information, and we do not use it for unrelated marketing without your consent.

Text messaging (SMS)

If you consent to receive text messages from Tracy Trucking Inc., we use your phone number to send messages related to delivery notifications and customer care. Message frequency varies, typically up to 3 messages per week. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or call us at (209) 321-4492. Full messaging terms are in our Terms of Service.

Sharing

We do not sell, trade, or rent your personal information to others. We share information only where it is necessary to move your freight or run our business: with brokers, carriers, or drivers involved in your shipment; with service providers that host our website, email, or messaging; and where required by law, to enforce our site policies, or to protect our or others' rights, property, or safety. We may share generic aggregated information that does not identify any individual with business partners and trusted affiliates.

SMS and mobile data protection: Mobile opt-in data, SMS consent, and phone numbers collected for SMS communication will not be shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing described above and will not be shared with any third parties.

Retention and security

We keep quote requests and related records for as long as needed to serve you and to meet recordkeeping requirements, then dispose of them. We use appropriate data collection, storage, and processing practices and reasonable administrative and technical safeguards to protect against unauthorized access, alteration, disclosure, or destruction of the information we hold, though no method of transmission or storage is completely secure.

Third-party websites

Our site may link to websites or services run by partners, suppliers, or other third parties. We do not control those sites and are not responsible for their content or privacy practices. Your use of any other website is subject to that website's own terms and policies.

Your choices

You may ask what information we hold about you, or ask us to correct or delete the information you submitted, by contacting us below. You can stop text messages at any time by replying STOP. California residents may have additional rights under state privacy law; we will respond to those requests as required.

Changes to this policy

We may update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage you to check this page periodically to stay informed about how we protect the information we collect.

Contact

If you have questions about this Privacy Policy, the practices of this site, or your dealings with us, contact Tracy Trucking Inc.: